For example, to diagnose if the display brightness is working properly, SDT starts at zero and increases the brightness to 100 percent, asking users to confirm – by answering Yes or No - that brightness is functioning as expected, as shown in figure 4.įor each test, if functionality does not work as expected and the user clicks No, SDT generates a report of the possible causes and ways to troubleshoot it.
For each test, SDT provides instructions summarizing the nature of the test and what users should expect or look for in order for the test to be successful. SDT is designed as an interactive tool that runs a series of tests. Running multiple hardware tests to troubleshoot issues If the issue isn't resolved or you don't know, you can submit a Support ticket by selecting Contact us to Get help now. When all tests have finished, the tool asks you to confirm if your issue is fixed.įigure 3a. Select hardware tests Hardware testĬhecks Power supply is functioning optimallyĬhecks brightness, stuck or dead pixels, speaker and microphone functioningĬhecks accessories, screen attach and USB functioningĬhecks Bluetooth, wireless and LTE connectivityĬhecks integrated keyboard connection and type coverĬhecks functioning of different sensors in the deviceĬhecks issues with different hardware components such as graphics card and camera See the following table for details of each test.įigure 3. Or, if you already suspect a particular issue such as a faulty display or a power supply problem, click Select to choose from the available tests and click Run Selected, as shown in figure 3. You can choose to run all the diagnostic tests. When SDT indicates the device has the latest updates, click Continue to advance to the catalog of available tests, as shown in figure 2. After it is installed, you’re ready to guide the user through a series of tests.īegin at the home page, which allows users to enter a description of the issue, and click Continue, as shown in figure 1.
SURFACE DIAGNOSTIC TOOLKIT INSTALL
For a list of supported Surface devices in SDT, refer to Deploy Surface Diagnostic Toolkit for Business.ĭirect the user to install the SDT package) from a software distribution point or network share. Successfully running SDT can quickly determine if a reported issue is caused by failed hardware or user error.
SURFACE DIAGNOSTIC TOOLKIT HOW TO
This topic explains how to use the Surface Diagnostic Toolkit (SDT) to help users in your organization run the tool to identify and diagnose issues with their Surface device as well as submit Support requests directly from the tool. Use Surface Diagnostic Toolkit for Business in desktop mode
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